KOMPAN warranties apply to KOMPAN’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion. Defective electronic components will be delivered and changed by a KOMPAN ICON Professional installer free of charge.
Proper installation and maintenance
The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. All warranty claims shall be accompanied by full documentation for proper installation and maintenance. The warranty for the ICON electrical components is dependent on those products being installed by an ICON-trained and approved installer.
This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discolored surfaces, and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and not covered.
Near water installations
Products installed in direct contact with chlorinated water or saltwater (waterparks), or products installed within 650 feet from the shore are not covered by the KOMPAN warranty for any defects caused by corrosion. Specially designed products (handled via department for customized products), provided they have been upgraded to corrosion class C4 prior to delivery, installed within 650 feet from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water(e.g. waterparks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 5 years.
Third-party supplied products & services
KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.
Freight and warehousing
Global transport and logistics arranged by Kompan appointed forwarder. Products/items are not to be stored outside waiting for installation and must be kept dry at all times.
Product safety is a long tradition in KOMPAN and we take great pride in testing and evaluating each product before launch.
KOMPAN products meet relevant safety standards depending on the type of product. Playground equipment meets ASTM F1487 and for products intended for users under the age of 2 years, we use ASTM F2373.
Outdoor fitness equipment is compliant with ASTM F3101 and multi-sports equipment meet the European standard EN15312.
Whenever possible, we design worldwide products, meaning equipment also meets the equivalent European standards and we pick the specifications covering both.